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UPS could begin “disposing” of imported packages if parcels fail to meet U.S. Customs regulations, the shipping giant told Fox Business on Friday.
The company said import regulations and documentation requirements continue to change rapidly trade dispute This has made it difficult for workers and consumers to navigate the customs process.
The company has implemented new procedures to handle stranded parcels at UPS centers across the country when shipments can’t be cleared due to missing information or incomplete paperwork.
“In cases where we can’t get the information we need to clear a package, there are two options,” UPS spokeswoman Natasha Amadi told Fox Business on Friday. “First, the package can be returned to the original shipper at their expense. Second, if the customer does not respond and the package cannot be cleared for delivery, the disposition of the shipment is in compliance with the U.S. customs regulations,
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A United Parcel Service driver and an assistant load packages into a “package car” at the New Orleans Convention Center in New Orleans. (Jim West/UCG/Universal Images Group/Getty Images)
UPS added The company “makes every effort to deliver every package to its destination in compliance with federal customs regulations.” About 90% of the packages that arrive are approved on the first day of admission, Amadi said.
“We made more than three contacts per package and helped clarify the gap between the information presented and the information required,” Amadi said.
“To continue to serve all of our customers and move shipments efficiently through our network, we are making numerous efforts to clear up delayed shipments and obtain the information needed to deliver them.”
A UPS delivery person with a loaded hand truck on the sidewalk in Manhattan, New York City. (Lindsay Nicholson/UCG/Universal Images Group/Getty Images)
According to the company, the recent change in the rule has led to an increase in stranded parcels at UPS centers across the country.
“UPS delivers millions of packages “On time every day around the world,” Amadi said.
| anchor | Security | Last | Change | Change % |
|---|---|---|---|---|
| Above | United Parcel Service Inc. | 82.89 | -2.38 |
-2.80% |
He said UPS continues to “work to bridge the gap in understanding associated with the new requirements” and is committed to serving customers despite the regulatory challenges.
A UPS Boeing 767 aircraft taxis at San Diego International Airport on August 15, 2025 in San Diego, California. (Kevin Carter/Getty Images)
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Trump administration’s New import rules – such as documentation requirements that demand detailed descriptions of goods and the suspension of “de minimis” duty-free exemptions for low-value shipments – have significantly slowed customs clearance.
The change means that many parcels that once entered the US without fees or complex paperwork may require full declarations, increasing delays, increasing costs and increasing the number of packages stranded at clearance centers.
