US Social Security Administration Commissioner Frank Bisigno explains why the social security fund may soon come out compared to Maria compared to the morning.
The Social Security Commissioner of Trump Administration on Monday killed the criticism of “mismanagement” by Sen. Elizabeth WarrenD-Mas., Agency’s customer service against changes in service practices.
Frank Bisigno, Commissioner social Security Administration (SSA), before its release, responded to Warren’s criticism in a letter reviewed by Fox Business before its release. He defended the changes of the administration and wrote that the SSA “after a four -year long wait time a customer is experiencing a change in service and records backlog under the biden administration.”
“When I welcome your recent interest in customer service to SSA and the innumerable of the correspondence sent by you since the inauguration of President Trump on January 20, 2025, I have written to Warren how much I have written to Warren.
The commissioner said Warren did not write the predecessors of his biden-era to address the deteriorating waiting time, which Bisigno said that in November 2023, 42 minutes of 42 minutes reached a high time, or the concerns raised by the SSA employees in the employment satisfaction.
Sen Elizabeth Warren has criticized the changes of SSA in his customer service practices. (Al Drago / Bloomberg / Getty Image)
“With a new administration in the office and strong leadership, world -class management, and a new approach, which takes advantage of technology, with improvement in display data, you now announce that SSA has a customer service crisis. You question the long -standing functioning behind the performance data, which has been prepared by the SSA’s dedicated career workforce and has been reported regularly.”
Bisignano’s letter includes SSA data Showing that the average speed of North at SSA’s national 800 number has increased from 27.6 minutes to October 5, 2024, May 7, 2025, 20 minutes in the period. It improved in 10.4 minutes in the period from 8 May to 25 July, and was also faster in the period of July 21-25 in about 4.6 minutes, according to his letter.
Frank Bisigno is serving as the Commissioner of Social Security Administration. (Owen Hoffman / Patrick through McMulan / Getty Image)
He also included data for SSA field offices, shown a waiting time between 28.3 and 30.9 minutes in the financial year 2024, but fell to 26.3 minutes in the first quarter of the financial year 2025 to 26.3 minutes. The trend continued in Q2, decreased from January to March from March to 21.4 minutes and reduced to 20.9 minutes in Q3 from April.
Bisignano’s letter also indicated that backlog Initial disability claims In June 2024, a decrease of 26% from all-time high of 1,269,713-has come down to 936,000 pending cases.
He said, “In all our service indicators, the evidence is clear: better management is improving in the phone, in field offices, and online customer experience. There is nothing in data, which supports mismanagement in SSA and non -responsible allegations of a customer service crisis,” he wrote.
Bisignano’s letter waited for the visit of phone calls along with field offices in waiting for customer service. (Mark Felix for Washington Post / Getty Image)
The commissioner said that his employee is available to analyze the actual affairs in which Warren claimed the agency Customer service Reduced, he has been invited to work with SSA so that he addressed possible issues in cases raised.
Bisignano invited Warren to meet him on a SSA trip Field Office in Massachusetts On August 22 and wrote, “I recognize the change in customer service in SSA, unimaginable for many years. I want you to see the progress we have done for the first time, as well as the hard work done by our dedicated public servants.”
