In recent times, passengers in Florida fled into confusion and disruption. Over the weekends, the regional airline Silver Airways suddenly canceled the flights outside Orlando, citing issues of maintaining their leased aircraft after filing for bankruptcy conservation.
Florida-based carriers, which flies throughout Florida and Caribbean, suddenly canceled all flights from Orlando International Airport (MCO) starting on Saturday, a spokesman of the Greater Orlando Aviation Authority confirmed the TPG.
“We were notified on Saturday afternoon,” MCO’s senior vice -president, Angela Stark said that flights were canceled immediately, all departure and silver airways. “
By Monday, from data Flight tracker flightware It was shown that about two dozen earlier Silver Airways flights were canceled from Orlando Airport.
Regardless of the network of silver, about 9%of all scheduled departures to cancel on Mondays, according to flightware.
Why is Silver Airways flights being canceled?
Silver spokesperson, who Chapter 11 filed for bankruptcy in DecemberTPG told that despite its reorganization “running very well,” it ran into issues with its aircraft leased by a third-party company abroad.
The spokesperson said to TPG, “Silver said,” suddenly reversed its already mentioned situation and immediately required silver to pay millions of dollars to maintain the airplanes that we have been flying for years. “
Silver said in a statement, “We are working with our customers and working to reduce discomfort for passengers.”
The carrier was working diligently to solve the passenger obstacles and release the immediate refund required by the customer through its call center.
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Ins bankruptcy filing in December
When the airline filed for bankruptcy in December said it expected to secure new capital and restructure its debt and promise that all tickets would be “valid, and we would continue to work as usual.”
Additionally, Silver did not experience the existing booking made through partners Jetbu and United Airlines “no disruption in their booking or services.”
Often, amidst bankruptcy restructuring chapter 11 bankruptcy, airlines may continue with normal operations; This was the same for Spirit Airlines After his filing in November (The company is expected to emerge from bankruptcy later this month).
But it seems that Silver has now gone into a hurdle in its plans.
What to do if your silver airways flight is canceled
US transport rules department Airlines are required to return passengers for canceled flights, whether a passenger cannot travel or travel, regardless of the cause of cancellation, if a passenger cannot travel. This includes flights purchased through ticket agent or online travel agency.
However, bankruptcy filing makes “like travel gray area”, which can do a travel expert in flight subscription service Katie Nastro, Katy Nastro, Koti Nastro, goingTold TPG.
What is the first step after canceled flight?
First things first: Passengers need to find out how to reach their destination.
To do this, passengers can call the airline – in this case, Silver Airways – and if anyone is available, try to request a refund or alternative flight. Silver told TPG that it was working to re -book passengers and issue “request of immediate refund” through its call center.
Read more: Flight canceled or delay? What to do next here
Nastro said that if customers could not meet again through silver, they can try to find “rescue fares” on other airlines, providing other carriers to help.
“We saw that when Wow air was out of trade … other airlines could come and save the day,” she said, “It’s not super common, but it has happened before.”
And the time is of essence.
“You just want to make sure that you can get where you need to go,” Nastro said. “The faster you are, the more likely you are going to get a seat.”
How to get refund
If you do not want to travel then the next step is getting your money back.
Usually, there will be a dot policy Airline is required to issue a quick cash correspondence In case of cancellation.
Credit card chargeback
But if Silver is unable to provide refund for some reason, Nastro said that your next stop should be your credit card company.
You want to request a chargeback (or not reversing payment for services received). While there is no guarantee that your issuer will reverse the charge, this is an option that is worth searching.
“Your credit card is going to be the best bet at the end of the day, as this service was not given any dispute,” Nastro said.
There is no delay, however: Truth in landing act When a supplier fails to distribute a product or service, banks need to remove a charge – but it only covers the credit card holder for 60 days after the original fee.
What about travel insurance?
Trip insurance can be difficult because policies vary. However, trip insurance is perhaps your best option to get refunds for supporting costs such as additional hotel nights or unexpected unqualified expenses.
This applies to both traditional travel insurance policies and travel insurance protection A trip introduced as part of the credit card,
“We always say,” ask, but expect the worst, “Nastro said.
Lodge
If everything else fails, Nastro said that your final option is to file a complaint with the dot, which can be done through one. Online form,
“In this headache of the navigation process, the very final stage will be filing a complaint with the dot, and perhaps you will see some money from him below the road,” he said.
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