Samsung’s leading Soundbar, HW-Q990D, are getting useless after a faulty firmware update for some owners that the company rolled out this week. At the sheer number of the report Samsung Community Forum, redditAnd Avsforam Confirm that something has gone wrong with the premium dolby atomos system in recent times. The issue is not limited to any specific region with customers in the United States, Austria, Philippines, Malaysia and other countries, all share in frustration.
Customers say that the soundbar has become universal and no methods of normal factory reset are working; The affected units through Samsung’s Smartathings app are also inaccessible. The device powers, but the TV EARC appears to freeze on the input – there is no sound output to speak.
Criminals seem to be the latest firmware release, which is 1020.7 version. Many Q990ds are ready to automatically set up new updates, causing comprehensive complaints about poor software in the last several days. If you have found the Samsung Soundbar, it can be intelligent to disable automatic updates for the time until this condition is cleared. There are scattered reports of the same bug affecting other Samsung models like HW-Q800D and HW-S801D, but related to bulk of complaints Q990DIt is one of the best reviewed sounds on the market, so it is an unfortunate development.
Ruckus Has reached Samsung for comment. Apparently some customers have already been instructed to send their Q990D to their Q990D hardware. This seems like a worst situation, so hopeful that Samsung will have an easy, home solution after realizing the scope of this problem. Can a malfunction with another firmware update be solved in the coming days? Stay
Thanks to the tip, Eric.
