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Salesforce has cut 4,000 customer support jobs and replaced them artificial intelligence (AI) Agent, CEO Mark Benioff said recently.
Benioff, while discussing how the new technology is affecting $ 248 billion computer software company headcount during an appearance “Logan Bartlet Show” Podcast which was published on Friday.
“I was able to unbalance my headcount on my support,” said Benoof. “I have reduced it to around 5,000 from 9,000 heads, as I need less head.”
AI has been a boon for salesforce, in which the firm offering agentfores and other AI-operated equipment is for its customers and for other companies.
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Slesforce Marc R. Benioff President and CEO, Davos, Switzerland on January 18, 2024, attends the 54th annual meeting of the World Economic Forum in Switzerland, Switzerland. (Reuters / Dennis Balibhouse / Reuters Photos)
“If we were having this conversation a year ago and you were calling salesforce, there will be 9,000 people who will talk globally on our service cloud, and they will manage, manufacture, read, update, remove data, remove data,” he said that they are still happening today, but “50% are with 50% agents.”
Benooff said that he does not see Management of a workforce It connects humans and AI agents as some bad future.
Mark Benioff hears the Bloomberg West Television Interview on Thursday, September 17, 2015 at the Dreamforce Conference in San Francisco, California, US. (Photographer: David Paul Morris / Bloomberg via Getty Image / Getty Image)
“I don’t think it’s a diastopian,” he said. “This is reality, at least for me.”
The salesforce logo is seen on 1 December 2020 at its headquarters in San Francisco, California. (Stephen Lam / Getty Images / Getty Images)
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When asked about the comments of Benioff, Salesforce provided Fox Business Digital with the following statement:
“We deployed earlier this year help.agentforce.com“We have successfully prepared hundreds of employees in other fields such as professional services, sales and customer success.”
| Langer | Security | Last | Change | Change % |
|---|---|---|---|---|
| CRM | Salesforce Inc. | 256.40 | +3.49 |
+1.38% |
Bainoff’s comment comes only a few months later He told Bloomberg He is working 30% to 50% in AI “Salesforce.” Benooff at the time said that the company is using AI using AI which includes engineering, coding and customer service work.
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A significant increase in lifting in view of technology was observed Openi In the late 2022, releasing his chatgate chatbot, he provoked major investment and innovations in the region.
Fox Business’ Icelin Murphy contributed to this report.
