Windsor recommends you to estimate issues that may be important for the owner of the house in the project. His team asks new customers by asking how they got the experience of hiring professionals in the past.
“This usually gives us a good understanding of what is most important for our customer and when we kill the lowest part of the build, how they can react,” she says.
For example, if the customer complains that their builders were always late or did not inform them about everything, then you will know that timekeeping and complete communication are important to them.
For this, Windsor says that she will make an action plan to ensure that she has a platform where all information can be shared immediately and where everyone on the site is aware.
Houzz Pro All-in-One Business Management Software will help you do it as you can set Customer dashboard To communicate quickly and clearly throughout the project. You can easily share all the necessary information, such as estimates, product specifications, flooring plans, schedules and mood boards, so the customer is placed in the picture all the way.
