Starbucks CEO Brian Nicole Company leads the leadership conference with Fox Business’ Liz Claman, where he adds protein cold foam to the beverage in the menu innovation along with top priorities and development strategies.
A Chicago Barista has talked about what he says to the deteriorating circumstances StarbucksTo blame new policies and motivate those who work for grief.
Diego Franco, a five -year -old Barista and Starbuck Workers United at Diego Franco, Okton and Li Street Starbucks, told Fox Business that the company’s rules under the new CEO Brian Nicole have promoted disappointment.
Franco said, “We are verbally abused, and the manager will indicate things we are doing wrong.”
“I am sure that it has happened hundreds of times because we are forced to write on the cup after a customer shouted for a long wait.”
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Protesters outside Starbucks at Oxford Street in London, England on 17 November, 2022. (Gai Smallman / Getty Images / Getty Images)
Franco said that the company’s resources should be used to address Baristas concerns instead of creating policies that make the job difficult.
Franco said, “The amount of Shakti and Money Starbucks is behind you, I think they can understand all this. And they do not listen to all the barsists who are already part of the Sangh,” Franco concluded.
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When? Nikkol Earned a rebel a year ago, he promised to reset the relationship with employees, many of which are emphasizing on a nationwide Sangh campaign, but with very little progress on the first Sangh’s contract.
Nicole wrote last September that “he deeply respects the rights of partners to choose to represent by a union.”
Starbucks Workers United claim that the company has stopped bargaining, while Barisas says Nicole’s “Back to Starbucks” strategy has made daily operations more terrible.
People undergo a Starbucks coffee shop in Manhattan, New York in the United States on January 15, 2025. (Mustafa Basim / Anadolu Getty Image / Getty Image)
“The main problem is understanding, so some customers will have to wait at least 20 minutes,” Franco explained. “They get frustrated, start shouting, and either demand to speak with the manager or storms out – and we have nothing to continue as if nothing happened.”
Since December 2021, there are more than 12,000 Starbucks workers at about 650 stores. OrganizedNevertheless, the progress on an first contract has stopped despite the bargain sessions between April and December 2024.
Nikkol is Roll out initiative For the purpose of improving customer experience, which requires barsista to write notes on the cup.
Franco said, “If I am not writing anything on every cup, I am going to get into trouble.” “I am going to run the risk of being removed.”
“Ever since Bryan has been the CEO of Nicole, a new policy or every introduction of the new rule has made only the task difficult,” Franco said.
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Starbucks CEO Brian Nicole saw on May 28, 2025 during the Golden Beer Pro-AM ahead of the Memorial Tournament presented by the Workday 2025 at the Muirfield Village Golf Club in Dublin, Ohio. (Michael Reeves / Getty Image / Getty Images)
While Starbucks postponed the record performance, its fall menu allegedly marked a new sales high, the workers say the company’s financial priorities are incorrect.
The company spent $ 81 million at a leadership conference in Las Vegas and continued billions in shareholder payment. Another point in 2024 has a $ 97.8 million compensation package of Nikkol.
Franco said, “I had the best time at work when we had nine or 10 people. Now we have four, five, I think in most days,” Franco said.
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Starbucks Workers United It is argued that finalizing the first contract will face many issues.
Franco said, “Starbucks Workers United are ready to finalize and move forward.”
“Union Barisas is ready to return to the bargaining table and whatever you want to finalize a fair contract.”
Fox has reached Starbucks for business comments.
