At one of the busiest times of the year, a last-minute Christmas surprise spoiled the holiday travel plans of thousands of travelers.
On Tuesday morning, Christmas Eve, a ground stop was issued for American Airlines for about an hour, as all of its flights to the US were grounded due to an unspecified technical problem. That ground restriction has now been removed.
“Flights were affected for some time this morning due to a vendor technology issue. That issue has been resolved and flights have resumed. We sincerely apologize to our customers for the inconvenience caused this morning. All this “Completely prepared as our team is working diligently to get customers where they need to go as quickly as possible,” American said in a statement. Travel + Vacation,
The technology in question affected the system’s ability to continue flights.
Ground stops can take a while to resolve and air traffic control needs to resolve delayed flights as quickly as possible. This task is much more difficult at large hub airports than at regional airports with light departure schedules.
Although it is not yet clear how long it will take to recover from the effects of the outage, some US airlines hubs, such as Charlotte Douglas International, are already showing signs of severe disruption. After a user on X asked how long it would take to get on the air, American express reaction“Currently, we don’t have an exact timeframe. Rest assured, our team is working to get you back on track as soon as possible. We appreciate you being there with us!”
Passengers who are affected by delays should consult the Department of Transport dashboard For information about what types of compensation they may be eligible for. Customers can get the latest information about their flight using the mobile app aa.com,
