| Image: DXO |
DxO has announced a new subscription service called Premium Support, designed to give photographers priority access to technical support. The program provides direct contact with DXO experts 24 hours a day, seven days a week, including holidays.
The company says the service is designed with working professionals in mind, especially those who often face tight deadlines and unpredictable schedules. Frédéric Backlet, DxO’s head of customer support, gives two common examples: wedding photographers who may need to process thousands of images overnight, or field photojournalists who are expected to edit and deliver photos on deadline.
Subscribers to Premium Support get priority in the support queue, with faster response times and one-on-one assistance from DxO experts. The service covers all of DxO’s software, including PhotoLab for RAW processing and noise reduction, Viewpoint for precise geometric correction, and FilmPack for recreating the look of analog film stock. This also extends to the DxO plug-in for Adobe Photoshop and Lightroom, ensuring that support is available in a variety of editing environments.
In addition to troubleshooting, premium support also includes guidance for installation, configuration, and advanced use cases. DXO says this offering is not limited to professionals; Advanced hobbyists who like to edit outside of standard business hours can always benefit from access to help.
Premium support can provide an extra layer of assurance for working photographers who rely on uninterrupted workflow. With fast-paced responses and expert guidance, DxO is positioning the new program as a safety net for those who can’t afford delays in their editing pipeline.
DxO Premium Support Now Available Company WebsiteAvailable with three subscription options: three months for $34.99 (29.99 € / £24.99), six months for $59.99 (49.99 € / £44.99) and twelve months for $99.99 (89.99 € / £79.99).
DXO Launches Premium Support: 24/7/365 priority access and expert support for professional photographers
Designed for professionals who can’t wait, this new service is available immediately in 3, 6, or 12-month plans.
Paris, France: DxO, the world leader in photo editing software, today announced the launch of DxO Premium Support, a new service designed to provide professional photographers with priority access to DxO experts when they need help.
“Professional photographers often work under intense time constraints, including
Nights and weekends,” explains Frédéric Backlet, head of customer support. ”For
For example, wedding photographers need to finalize hundreds or thousands of images.
Before next morning delivery, or as photojournalists edit images on deadline
Field. For professionals who can’t afford downtime, DxO now offers nearly-
Around the clock expert support, 365 days a year.”
DXO Premium Support is structured to meet the operational constraints of professionals and advanced hobbyists whose activity extends beyond standard office hours. Service includes:
- 24/7/365 priority access to DxO experts – ensuring availability at any time
Be it day or night. - Quick response time – requests dealt with systematically up front
Standard ticket. - Personalized support – covers installation, configuration, and advanced usage
Case, adapted to individual workflow.
Price and availability
DxO Premium support is available immediately on the DxO website (shop.dxo.com):
- 3 months – $34.99 / 29.99€ / £24.99
- 6 months – $59.99 / 49.99 € / £44.99
- 12 months – $99.99 / 89.99 € / £79.99
