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HomeLifestyleRecipesStarbucks is making a big change—and customers won't be happy

Starbucks is making a big change—and customers won’t be happy



While many people may think starbucks As a quick place to grab a cup of coffee from drive ThruOthers may see the coffee chain as a central hub for meetings with coworkers and friends, a place to work, or simply a cozy spot to hang out with a cup of coffee and a good book. However, in 2025, your ability to “wander” into Starbucks is going to look a little different — because if you want to sit at a table, use the WiFi, or need the bathroom, you’ll have to buy something first.

On January 13, Starbucks introduced a new coffeehouse code of conduct To redefine the “customer” in your store. You will remember 2018, Starbucks made it clear Anyone who “enters the space” is considered a customer, “whether they make a purchase or not.”

Now, with new leadership under chairman and CEO—and former Chipotle CEO—Brian Niccol, Starbucks is clarifying that its locations, including “cafes, patios and restrooms,” are for paying customers only.

Starbucks announces new coffeehouse code of conduct

“Over the past few months, we’ve focused on returning to Starbucks and what’s always set us apart – a welcoming coffeehouse where people can gather and where we serve the finest, handcrafted by our skilled baristas,” Nicole said in an interview. Let’s serve coffee.” statement,

However, it looks like the coffee chain will only welcome people to gather there after They buy something.

“We want to ensure that our locations are prioritized for use by our customers,” the new code of conduct states. “Starbucks locations are for use by our partners and customers – this includes our cafes, patios and restrooms.”

Starbucks’ Code of Conduct also prohibits discrimination, harassment, violence or abusive language, alcohol consumption, smoking and vaping, teasing, and disruption of space. According to the company, if the code of conduct is not followed, Starbucks employees will ask the person to leave and “may seek help from law enforcement”.

New coffeehouse code of conduct is part of Nicole’s goal “Back to Starbucks,” That includes “elevating the in-store experience.”

“People love Starbucks, but I’ve heard from some customers that we’ve strayed from our core, that we’ve made it harder than it should be to be a customer, and that we stopped communicating with them “Has,” Nicole said in a October statement,

The new code of conduct has already come into effect and will soon be displayed on all starbucks store. Of course, it’s up to employees to enforce the new customer-only policy. So, hopefully, as long as you’re not being disruptive, rudeOr making ridiculous requests, the barista won’t ask for proof or purchases in exchange for the bathroom code or the corner workplace. Otherwise, you might want to learn whether cheapest thing It’s on the menu at Starbucks.



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