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How to Explain Price Increases to Customers



two hands inside
defend your claim to quality

Make it clear that you place a lot of emphasis on quality and that quality has its own price. After all, you want to work with clients who appreciate good work and are willing to pay for it. This desire from your customer may (or may not) be obvious at the beginning.

Louisa Haase-Kevening’s loo interior berlin, For example, it began charging additional fees several years ago. She charges for the time spent in the initial meeting as well as travel time. This is appropriate because she comes prepared and with good ideas after completing a certain amount of prep work before meeting her clients.

And remember, if your client isn’t willing to pay for quality, it could be a warning sign that working together may not be comfortable or possible.

Lara Thiel, Managing Director unique design, Recommends a similar approach. From small to large items, explain to your customers how rising prices have affected the elements and materials of their project. Explain how companies that don’t accept some of the current price increases are making cuts elsewhere.

Thiel and his team focus on “longevity, quality and sustainability” and customers appreciate this.

tip: Positive reviews on your Houzz profile and a visible Best of Houzz award help build trust and differentiate your great work from competitors.



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